SEDO appoints Mike Vincent

Print Solutions

As a family run business, SEDO (South East Drawing Office) has a particular understanding of the importance of maintenance, service and customer support. Having launched its Disaster Recovery service last month, the graphics and technical print specialist supplier has appointed Mike Vincent as its head of Technical Services, making him the person on point for all technical support enquiries.

Mike has a lifetime’s experience in the wide format industry, having led Xerox’s national technical specialist team for nearly two decades. Having started his print career at Ardleigh Green College with a BTec in electrical engineering and communication, Mike was selected for an apprenticeship with Xerox, quickly working his way up through the ranks from engineer to regional product specialist. After three years in that role he moved into a national position, facilitating the work of engineers and resellers with support escalations, site visits and service calls.

‘A major part of my work is making sure that every element of a machine’s operation is run efficiently,’ explained Mike. ‘Having worked with SEDO since its launch, I know that the company has exactly that ethic, which is why I am excited to join the team. We are looking forward to expanding our support relationship with customers, many of whom already see us as the first line of defence for any maintenance or technical issues.’