Even more service from Heidelberg

Print Solutions

The digitisation of the entire print media industry is enabling most print shops to tap into new efficiency potential. And the innovative service offering from Heidelberg is making an important contribution in this respect. With 10,000 connected machines and a further 15,000 software systems, the company boasts an extremely large and solid wealth of data to be able to serve customers according to their precise needs.

With Heidelberg’s ‘Technical Services’, this knowledge is channelled into scheduled service interventions, while for ‘Performance Services’ the focus is on further increasing productivity and optimising processes. Visitors to drupa can obtain comprehensive information on the company's service portfolio at the Heidelberg stand in the ‘Smart Services’ area.

‘Thanks to digitisation, big data becomes smart data. Where service is concerned, therefore, the trend is increasingly towards anticipatory services. We want the resulting advantages to benefit our customers. Heidelberg has therefore refined the predictive quality of its anticipatory services, such that unscheduled service interventions are avoided to the greatest possible extent, and even scheduled service interventions can be significantly reduced. This way, the customer enjoys up to ten percent greater availability,’ declared Bernhard Steinel, head of SystemService at Heidelberg

In order to highlight this approach even more clearly for customers, at drupa 2016 Heidelberg will be presenting its further developed Service portfolio in the ‘Performance Services’ category including:

Predictive Monitoring reduces unscheduled service interventions.

Introduced at the last drupa, Heidelberg will be presenting its now further developed, Internet based service tool for preventive fault detection, which in future will be known as Predictive Monitoring (formerly Remote Monitoring). In this way, the company is underlining the further improvements to precision in the prediction of possible malfunctions. With Predictive Monitoring, there is continuous preventive monitoring and analysis of the technical status of machines. Around 500 million data records a year are generated for each connected machine. These are analysed by algorithms, with a list of preventive measures as the outcome. The aim is to detect possible malfunctions at an early stage and, as far as possible, to remedy them during the next scheduled service intervention. Customers benefit from maximum machine availability, shorter downtimes and better planning of the production sequence. Initial reports from customers using this further developed tool confirm that Predictive Monitoring can considerably improve machine availability.

New Performance Services aim to improve print shops' overall performance.

Now that consulting services such as Performance Plus, Workflow Optimisation, Lean Implementation and Investment Consulting, which aim at improving the overall performance of print shops, are becoming more and more important for customers, Heidelberg is bundling all these services in a new category, ‘Print Shop Optimisation’.

With the Performance Plus consulting concept in particular, launched onto the market just 18 months ago, whereby success is shared by Heidelberg and the customer, print shops are achieving outstanding increases in productivity.