Smarter paper purchasing with UPM's new eOrder service

Print Solutions

UPM has launched its new eOrder service, an online tool enabling speedy, transparent 24 hour a day, seven days a week order fulfilment through an intuitive, hassle free digital interface.

The eOrder tool forms part of UPM's existing Customer Online (COL) portal, which already offers customers a variety of convenient services such as real time order status tracking, access to account history, invoicing and inventories, product browsing, e-claims and sample requests.

With eOrder, real time service now extends to the actual ordering process. The customer simply logs in, selects the product, the desired quantity and delivery date. The order is then submitted and processed automatically. The process is intuitive and easy to master, enabling customers to order paper online anytime and anywhere: delivery is now literally only a few clicks away.

‘The eOrder tool is more than just a convenient order channel. It is automatically aligned with our business processes and IT infrastructure, so we can give speedy confirmation of our delivery capabilities. We can guarantee our promise to the customer from the very moment the order is placed,’ explained Mark Hatfield, director of e-business at UPM Paper ENA.

Although UPM will continue working to offer speedy, convenient online services – with a future focus on mobile apps – Mark hastens to add that personalised service will always remain part of the portfolio. ‘We have always wanted to build alternative channels for our customers to work with us, but this doesn't mean that digital platforms will ever replace traditional face to face services,’ he concludes.